Terms & Conditions
Terms & Conditions
We make every effort to fill orders and ensure delivery as quickly as possible. Once an order is processed, it can not be changed or cancelled. Orders are generally filled within 48-72 hours and shipped within a week. Please allow extra time for delivery during certain "peak" periods throughout the year. If you need your order by a specific date, please include this in the comments section. Rush services are available for an extra fee. Please inquire for further information. We make no time guarantee if rush service is not selected. If an item is backordered, we will ship it out as soon as it is available, unless you request "no backorders" in the comments of your order.
Trademarks
Dirt Candles, LLC and its affiliated companies retain all rights regarding their trademarks, trade names, brand names and trade dress. These marks, names or trade dress, and all associated logos or images, are registered and/or common law trademarks of Dirt Candles and are protected by U.S. and international laws and treaties. No license to the use of such marks, names or trade dress is granted to you under these terms and conditions or by your use of the www.dirtcandles.com Web site. Your misuse of the trademarks displayed on the www.dirtcandles.com Web site is strictly prohibited.
Products, Content & Specifications
All features, content, specifications, products and prices of products and services described or depicted on this Web site, are subject to change at any time without notice. Certain weights, measures and similar descriptions are approximate and are provided for convenience purposes only. Dirt Candles makes all reasonable efforts to accurately display the attributes of its products, including the applicable colors; however, the actual color you see will depend on your computer system, and we cannot guarantee that your computer will accurately display such colors. The inclusion of any products or services on this Web Site at a particular time does not imply or warrant that these products or services will be available at any time.
Shipping Details
When an order is placed, it will be shipping to an address designated by the purchaser as long as that shipping address is compliant with the shipping restrictions contained on this Web Site. All purchases from this Web Site are made pursuant to a shipment contract. As a result, it may be necessary for us to file a claim on your behalf should your order incur any damages or get lost. Please report any damages, discrepancies to us within 48 hours of receipt and save all packaging and damaged merchandise for claim investigation. If you do not save these materials, the claim will be denied and no refund or replacements will be given.
Accuracy of Information
We attempt to ensure that information on this Web Site is complete, accurate and current. Despite our efforts, the information on this Web Site may occasionally be inaccurate, incomplete or out of date. We make no representation as to the completeness, accuracy of any information on this Web Site. For example, products included on this Web Site may be unavailable, may have different attributes than those listed, or may actually carry a different price than that stated on this Web Site. In addition, we may make changes in information about price and availability without notice. While it is our practice to confirm orders by email, the receipt of an email order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a product or service. We reserve the right, without prior notice, to limit the order quantity on any product or service and/or to refuse service to any customer. We also may require verification of information prior to the acceptance and/or shipment of any order.